Terms

§ 1. General Provisions

1.1. These terms and conditions (hereinafter referred to as the "Terms and Conditions") define the rules for using the Online Store at www.vini.pl by Customers and, in particular, govern:

1. the terms and conditions for concluding and executing sales contracts;
2. the terms and conditions for providing electronic services;
3. the rules governing the exercise by Consumers of the right to withdraw from the contract without giving any reason;
4. the rules and procedures for complaint proceedings.

1.2. Definitions of terms used in the Terms and Conditions:

1. Online Store — the online store operating at the web address www.vini.pl.
2. Service Provider / Seller / Data Controller — WEJAV Dawid Winiarz, ul. Dębicka 18a, 61-316 Poznań, Poland, VAT ID (NIP): 7822499940, National Business Registry Number (REGON): 363696523.
3. Collection Point / Store Contact — WGO Boks 345, Głogowska 248, 60-104 Poznań; email: kontakt@vini.pl; telephone: +48 503 460 053.
4. Customer — a natural person, a legal person, or an organizational unit without legal personality that uses a service provided electronically by the Service Provider, or wishes to conclude or has concluded a sales contract with the Seller.
5. Consumer — a natural person performing a legal transaction with a trader that is not directly related to their business or professional activity.
6. Sole Trader with Consumer Rights — a natural person concluding a contract directly related to their business activity, when the terms of the contract indicate that it does not have a professional nature for them (in particular, an individual entrepreneur registered in the CEIDG registry).
7. Order — a declaration of intent made by the Customer aiming directly at the conclusion of a sales contract. Properly placing an Order results in receiving an email confirming receipt of the order (§ 3.7).
8. Electronic Service — a free-of-charge service consisting, among others, of maintaining a Customer Account and providing an order form (including guest checkout).
9. Registration — the creation of a Customer Account within the Store's system. Successful registration results in an account activation email being sent.
10. Price — the gross price (including VAT) for products in the currency selected during purchase (PLN or EUR). Prices do not include delivery costs, which are specified when placing the order. The price visible at the time of placing an order is binding and remains unchanged for that order.
11. Delivery — handing over the products to the Customer in person at the collection point or entrusting the shipment to a carrier (including InPost, courier) for delivery.

1.3. Electronic correspondence should be directed to kontakt@vini.pl. Traditional (postal) correspondence should be sent to the Seller's registered office address:

Telephone contact and personal pickup:

1.4. A Customer of the Store may be a natural person, a legal person, or an organizational unit without legal personality.

1.5. Orders with delivery are fulfilled within the territory of Poland. International shipping is available exclusively upon individual arrangement with the Seller.

1.6. Prices in the Store are gross prices. Delivery costs depend on the selected payment and delivery methods and are displayed prior to placing the order.

1.7. Unless indicated otherwise, the goods in the Store are brand new. The Seller is liable to the Consumer for any lack of conformity of the goods with the contract under the terms of § 6.

§ 2. Electronic Services

2.1. The Service Provider provides electronic services to the extent and on the terms specified in the Terms and Conditions.

2.2. The provision of these services is free of charge.

2.3. Terms and conditions of service provision:

2.3.1. Customer Account

1. The contract for maintaining an Account is concluded upon Registration.
2. Registration requires, among other details: full name, address, email address, telephone number, and password.
3. A registered Customer has access to, among other features, order history, order fulfillment status, and — upon granting consent — information about new products and promotions (newsletter).
4. The contract for maintaining an Account is concluded for an indefinite period.

2.3.2. Order Form

1. The contract for providing the order form is concluded upon commencing the use of the service (adding a product to the cart).
2. This contract is concluded for a definite period and terminates upon the placement of the Order.

2.3.3. Newsletter

1. The Newsletter contract is concluded after providing an email address and subscribing, or by checking the consent box during registration.
2. The contract is concluded for an indefinite period. Termination (unsubscribing) is possible at any time.

2.4. Termination of continuous services (e.g., account deletion) is free of charge and can be executed via email to kontakt@vini.pl or in writing to the registered address. The contract expires 7 days after the Service Provider receives the notice of termination.

2.5. The Service Provider may terminate the contract for the provision of electronic services with 7 days' notice if the Customer provides unlawful content.

2.6. A Consumer (as well as a Sole Trader with consumer rights) may withdraw from a contract for the provision of electronic services within 14 days of its conclusion (§ 7).

2.7. The Seller may temporarily suspend the operation of the Store for maintenance or update purposes.

§ 3. Conclusion of the Sales Contract

3.1. The Customer may place an order:

1. after registering and logging in,
2. without registration (purchasing as a guest).

3.2. Placing an order involves adding products to the shopping cart, selecting delivery and payment methods, and confirming the provided details.

3.3. The Customer is obliged to provide true and accurate data.

3.4. Prior to placing the order, confirmation of having read and accepted the Terms and Conditions is required.

3.5. Placing the order occurs by clicking the button marked "Order and Pay" / "Order with Obligation to Pay" or an equivalent phrase.

3.6. Upon receipt of the order, the system automatically sends an email to the Customer confirming receipt of the order.

3.7. A confirmed order constitutes an offer within the meaning of Article 66 § 1 of the Polish Civil Code.

3.8. An order that is not confirmed by the Seller within 48 hours ceases to be binding on the Customer.

3.9. Commencing fulfillment of the order is confirmed by the Seller via a separate email.

3.10. The sales contract is deemed concluded upon receipt by the Customer of the confirmation that order fulfillment has commenced (§ 3.9).

3.11. Cancellation or modification of an order can be made by phone, email (kontakt@vini.pl), or via the account panel (for registered customers), provided the order has not yet been dispatched.

3.12. Order handling hours: Monday through Friday (excluding public holidays), from 9:00 AM to 5:00 PM.

3.13. Information published in the Store does not constitute an offer within the meaning of Article 66 of the Civil Code, but an invitation to submit offers.

§ 4. Payment, Delivery, and Collection

4.1. Payment

4.1.1. The Customer pays the price of the goods and the delivery cost indicated in the order.

4.1.2. Prices are gross (inclusive of VAT). The delivery cost is provided before finalizing the order.

4.1.3. Available payment methods:

1. Paynow (Krajowy Integrator Płatności S.A.) — including BLIK, fast online transfers, Visa/Mastercard payment cards, Apple Pay, Google Pay;
2. Cash on Delivery (COD) — to the extent available for the chosen delivery method (e.g., in-person pickup; COD may not be available for InPost parcel lockers);
3. Traditional bank transfer to the Seller's bank account (when made available during checkout):
   WEJAV Dawid Winiarz
   Bank account number: 58 1090 1359 0000 0001 3728 0805
   (Santander Bank Polska S.A.).

4.1.4. The price visible when placing the order is binding for that order.

4.2. Delivery

4.2.1. We endeavor to ship orders placed on business days before 2:00 PM on the same day (subject to product availability). In other cases, order preparation occurs promptly, typically within 1–3 business days of concluding the contract (§ 3.10).

4.2.2. Available delivery methods (to the extent currently enabled in the Store):

1. InPost Parcel Locker (Paczkomat),
2. courier delivery (via Apaczka / logistics partners),
3. personal pickup at the collection point: WGO Boks 345, Głogowska 248, 60-104 Poznań.

4.2.3. Shipping to addresses within Poland. International shipping is subject to individual agreement.

4.2.4. Unless agreed otherwise, performance shall take no longer than 30 days from the declaration of intent to enter into the contract. Typical delivery time via courier / parcel locker: 1–2 business days from dispatch.

4.3. Collection

4.3.1. The Customer has the right to inspect the condition of the parcel prior to accepting it from the carrier.

4.3.2. In case of damage or missing contents, drafting a damage report in the presence of the carrier is recommended.

4.3.3. For damages not visible externally, a request to establish the condition of the shipment should be filed promptly, no later than within 7 days of delivery.

4.3.4. Inquiries: kontakt@vini.pl, tel. +48 503 460 053.

4.3.5. In the event of non-collection of the shipment, the Seller may request performance of the contract within a specified deadline, and upon its ineffective expiry, may withdraw from the contract and seek damages.

§ 5. Personal Data

5.1. Personal data is processed by the Data Controller for the purpose of executing contracts concluded within the Store, including:

1. conclusion and performance of the sales contract,
2. sending commercial information (subject to consent / Newsletter subscription),
3. maintaining the Customer Account.

5.2. Processing is carried out in accordance with the GDPR and applicable data protection laws, to the extent necessary to establish, perform, and settle the contract as well as provide electronic services. Full details can be found in the Privacy Policy available in the Store.

5.3. The Data Controller implements technical and organizational measures protecting data against unauthorized access.

5.4. Data may be transferred to:

1. carriers and parcel locker operators (including InPost) — to the extent necessary for delivery,
2. payment service providers (including Paynow / Krajowy Integrator Płatności S.A.),
3. an accounting office — for accounting and settlement purposes,
4. hosting and software providers for the Store — for technical maintenance of the service.

5.5. Only data strictly necessary for the performance of the service is transferred.

5.6. Data may be disclosed to authorized state authorities pursuant to applicable law.

5.7. Data is stored for as long as necessary for the purposes for which it was collected, or as required by statutory regulations (e.g., tax provisions).

5.8. Data subjects hold the right to access, rectify, erase, restrict processing, object, port data, and lodge a complaint with the President of the Personal Data Protection Office (UODO).

5.9. Data erasure may take place, among other instances, upon withdrawal of consent or effective objection — unless another legal basis for processing exists.

5.10. Following contract termination, the Data Controller may process data to the extent necessary to pursue claims or comply with legal obligations.

§ 6. Complaints

6.1. Product Complaints — Consumer and Sole Trader with Consumer Rights

6.1.1. With respect to Consumers and Sole Traders with consumer rights, the Seller is liable for lack of conformity of the goods with the contract under the rules set out in Chapter 5a of the Polish Act of 30 May 2014 on Consumer Rights (Civil Code statutory warranty provisions do not apply).

6.1.2. If the goods do not conform to the contract, the Customer may primarily demand repair or replacement. Subsequently — in statutory cases — the Customer may demand a price reduction or withdraw from the contract.

6.1.3. The Seller's liability lasts for 2 years from the date the goods are delivered (unless a longer shelf-life or expiry date is specified).

6.1.4. Complaints are submitted via email to kontakt@vini.pl, through the account panel, or in writing to the registered office address. It is recommended to provide the order number, a description of the non-conformity, and the requested remedy.

6.1.5. The Seller responds to the complaint within 14 days. Failure to respond within this timeframe constitutes acceptance of the complaint.

6.1.6. Costs of collecting the claimed goods (for repair/replacement) are borne by the Seller. The Customer shall make the goods available; the Seller collects them at their own expense.

6.1.7. Address for correspondence / complaint returns:

6.1.8. Any commercial manufacturer warranty does not exclude or limit statutory rights arising from non-conformity of the goods with the contract.

6.2. Product Complaints — Other Customers (B2B)

6.2.1. With respect to Customers who are neither Consumers nor Sole Traders with consumer rights, the provisions of the Civil Code regarding statutory warranty (rękojmia) apply, unless agreed otherwise by the parties.

6.3. Complaints Regarding Electronic Services

6.3.1. Complaints regarding the functioning of the Store / account / forms should be submitted to kontakt@vini.pl or in writing to the registered address.

6.3.2. Examination of the complaint takes place promptly, no later than within 14 days.

6.4. A complaint should include at least: contact details, contract date / order number, description of the issue, and the requested resolution.

§ 7. Right of Withdrawal

7.1. A Consumer and a Sole Trader with consumer rights who have entered into a distance contract may withdraw from it without giving any reason within 14 days. To meet the deadline, it is sufficient to send the withdrawal statement prior to its expiry to kontakt@vini.pl or in writing to the registered address.

7.2. The 14-day period is calculated from taking possession of the goods (sales contract), and in the case of an electronic service contract — from the date the contract is concluded.

7.3. Upon receipt of the withdrawal statement, the Seller promptly confirms it via email.

7.4. In the event of withdrawal, the contract is deemed not to have been concluded. The mutual considerations of the parties shall be returned promptly, no later than within 14 days — subject to § 7.5–7.8.

7.5. The Seller may withhold the refund until receiving the goods back or until evidence of their return has been provided, whichever occurs first.

7.6. The Consumer / Sole Trader with consumer rights bears the direct costs of returning the goods to the Seller (statutory withdrawal, not a warranty complaint).

7.7. If a delivery method other than the least expensive ordinary delivery method offered by the Seller was chosen, the Seller is not required to refund the additional delivery costs.

7.8. The Customer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

7.9. The right of withdrawal does not apply in cases specified in Article 38 of the Polish Consumer Rights Act, in particular when:

1. the subject of performance is non-prefabricated goods made to the consumer's specifications or intended to satisfy their individualized needs;
2. the subject is goods delivered in sealed packaging which cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery;
3. the subject is goods which, after delivery, are inseparably combined with other items;
4. intangible digital content is supplied and performance began with explicit prior consent before the withdrawal period expired, after being informed of the loss of the right of withdrawal;
5. and in all other cases provided by statutory law.

7.10. At the latest upon delivery, the Seller provides instructions on the right of withdrawal (durable medium / email / order documentation).

7.11. Return of goods upon withdrawal: WEJAV Dawid Winiarz, ul. Dębicka 18a, 61-316 Poznań, Poland (marked: "Zwrot — odstąpienie od umowy" along with the order number). It is also possible to use return tools provided in the account panel (e.g., Wygodne Zwroty), provided they are enabled.

§ 8. Additional Information

8.1. Technical requirements: a device with Internet access, an up-to-date web browser (Chrome, Safari, Firefox, Edge, or equivalent), and an active email account.

8.2. Up until the moment of clicking the payment commitment button, the Customer may modify data in the cart and form. After placing the order — contact: kontakt@vini.pl or +48 503 460 053. Order modification is possible provided it has not yet been processed for shipping (in practice: on business days, typically prior to assembly/dispatch).

8.3. The terms of the contract are recorded and made available by: sending confirmation emails, sales documentation, and records within the Seller's system; upon request of the Customer, the contract content will be made available.

8.4. In matters not governed by these Terms and Conditions, Polish law applies, in particular the Polish Civil Code, the Act on Providing Services by Electronic Means, and the Polish Consumer Rights Act.

8.5. Amendments to the Terms and Conditions: notification will be published with at least 14 days' advance notice on the Store's website and — where feasible — via email to registered customers. Acceptance of the current Terms and Conditions is required prior to placing an order. Changes do not affect acquired rights or orders placed previously.

8.6. Contracts are concluded in the Polish language, under Polish law.

8.7. A Consumer may use out-of-court dispute resolution mechanisms, including:

1. permanent consumer arbitration courts operating at the Trade Inspection,
2. mediation by the Provincial Inspector of Trade Inspection,
3. assistance of a municipal or district consumer ombudsman or consumer protection organizations,
4. the EU ODR platform: https://ec.europa.eu/consumers/odr/.

8.8. Any disputes with a Customer who is neither a Consumer nor a Sole Trader with consumer rights shall be settled by the court having jurisdiction over the registered office of the Seller.

§ 9. Reviews in the Online Store

9.1. The Customer may voluntarily and free of charge publish a review regarding purchases / a product (rating, text, photograph).

9.2. After purchase, the Seller may send a review request containing a link to a form. Reviews may be published in the Store as well as with partners (e.g., TrustMate), if such integration is active.

9.3. Only a person who has actually made a purchase may leave a review.

9.4. Submitting fictitious reviews, reviews violating the law, infringing personal rights, or constituting unfair competition is strictly prohibited. The author of a review may not be the Seller or their employees for the purpose of artificially inflating ratings.

9.5. An author may at any time request the removal of their review by contacting kontakt@vini.pl.